Privacy Policy

Gimanelli's Catering Company ("Gimanelli's," "we," "us," or "our") treats the details you share with us as part of the job. This Privacy Policy sets out what information comes to us, why we need it, who it reaches, how long we hold it, and what you can ask us to do with it — whether you are browsing this site, asking for a catering estimate, confirming an order, working inside our client portal, or simply emailing a question.

Using this website or sending us your information means you accept the practices written here.

1. What Information Comes to Us

Some information you hand us directly. Some arrives automatically as you move through the site. A smaller amount reaches us through the vendors and partners who help us operate.

Details you give us

• Your name, and the name of the company, school, church, or organization you represent
• Email address, phone numbers, and how you prefer to be reached
• The event date, start time, and the number of guests you are planning for
• The full event address, including city, state, and ZIP code
• Loading, parking, elevator, gate, and setup notes for the venue
• On-site day-of contacts and their phone numbers
• Menu choices, dietary needs, allergy notes, and special requests
• Estimate requests, revisions, order details, and any message you send us
• Billing details and payment information entered through our processor
• Reviews, survey answers, and feedback after the event

Details collected as you browse

• IP address and approximate location derived from it
• Browser and device type
• Pages opened and how long you stayed on them
• The site, search, or ad that sent you here
• Information gathered by cookies, pixels, and similar tools

Payment details

Card information you submit is captured and handled by a third-party payment processor under its own security and privacy practices. We do not set out to keep full card numbers on our systems.

2. Why We Use It

We use the information above to:

• Answer questions and turn inquiries into estimates
• Draft, send, revise, and track catering quotes and contracts
• Accept and manage confirmed orders
• Reach you about timelines, deadlines, missing details, and changes
• Deliver drop-off catering, attended service, full-service events, weddings, boxed meals, florals, and rentals
• Schedule delivery windows, staffing, setup, service, and breakdown
• Prepare food correctly for allergies and dietary restrictions
• Handle deposits, invoices, payments, and refunds
• Send confirmations, reminders, follow-ups, and post-event requests for feedback
• Improve our menus, our website, and how our team runs events
• Send promotional messages where the law allows it
• Guard against fraud, enforce our terms, and protect the business
• Meet tax, accounting, insurance, and other legal obligations

3. Who Else Sees It

We pass information to others only where running the business requires it:

• Payment processors
• Hosting, software, and technology vendors
• Email and customer-management platforms
• Delivery drivers, event staff, rental houses, and floral partners
• Analytics, advertising, and marketing providers
• Accountants, attorneys, insurers, and other professional advisors
• Government agencies, regulators, or law enforcement where the law compels it
• A successor organization if the business is merged, sold, financed, restructured, or transferred

We do not trade personal information for money. Certain privacy statutes, though, define "sale" and "sharing" broadly enough to capture ordinary advertising cookies, pixels, and analytics tools. Where that applies, you may opt out as described below.

4. Cookies, Pixels, and Analytics

This site may use cookies and similar technology so that pages load and function correctly, preferences carry over between visits, we can see which pages people actually use, and we can measure whether our advertising works. Most browsers let you block or clear cookies in their settings; be aware that some parts of the site may stop working properly if you do.

5. Email, Calls, and Text Messages

Once you give us your contact details, we may reach you by email, phone, or text about your inquiry, estimate, order, event logistics, outstanding information, payment, or a customer service matter.

We may also send occasional promotional messages where permitted. Any marketing email carries an unsubscribe link, and you can also ask us directly to stop. Opting out of marketing does not stop the operational messages tied to an active quote, order, payment, or event — those keep coming, because your event depends on them.

6. How We Guard Information

We apply reasonable administrative, technical, and physical safeguards intended to protect personal information. No transmission method and no storage system is perfectly secure, so we cannot promise absolute security.

Please do not put full card numbers, banking logins, or similarly sensitive material into an ordinary email.

7. How Long We Keep It

We hold information for as long as we reasonably need it to run your event, service your account, satisfy accounting and legal duties, resolve any dispute, enforce our agreements, and keep accurate business records. How long that is depends on the type of information and the obligation attached to it.

8. Your Choices

Depending on where you live, you may be entitled to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete information, subject to legal exceptions
• Opt out of marketing messages
• Opt out of any sale or sharing of personal information, where that applies
• Limit certain uses of sensitive personal information, where that applies
• Exercise these rights without being treated differently for it

Contact us with the details at the bottom of this page to make a request. We may need to confirm your identity before acting on some of them.

9. California Residents

California residents have rights under the California Consumer Privacy Act as amended, including the right to know what personal information we collect, use, disclose, sell, or share; to request correction or deletion; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and not to be penalized for exercising any of those rights.

Categories we may collect

• Identifiers — name, email, phone, address, IP address
• Customer records — billing and order details
• Commercial information — estimates, purchases, menu selections, services booked
• Internet activity — how you use and interact with this website
• Geolocation — general location and the delivery address for your event
• Sensitive information — dietary and allergy notes and payment-related data, where you provide them
• Inferences drawn from your use of the site, our services, and our marketing

Where it comes from

• You
• Your employer, organization, planner, coordinator, or day-of contact
• This website and our client portal
• Calls, emails, chats, forms, and order requests
• Payment, marketing, analytics, and other service providers

Purposes

We use it for the business purposes named throughout this Policy: catering your event, managing estimates and orders, taking payment, communicating with you, improving our service, and complying with the law.

Disclosure

We may disclose personal information to the service providers, contractors, partners, advisors, and processors described in Section 3.

Sale or sharing

We do not sell personal information for money. If our use of advertising cookies, pixels, or comparable tools counts as a "sale" or "sharing" under applicable law, you may opt out by contacting us below.

10. Children

Our website and our services are meant for adults and are not directed to children under 13, and we do not knowingly gather their personal information. If you believe a child has submitted information to us, tell us so we can address it.

11. Links to Other Sites

Our pages may link out to review platforms, payment processors, social profiles, venues, or other services. Their privacy practices are their own and are outside our control. Read their policies before handing them information.

12. Changes to This Policy

We may revise this Privacy Policy from time to time and will update the effective date shown above when we do. Continuing to use the site or our services after a revision is posted means you accept the updated Policy.

13. How to Reach Us

Questions about this Policy, or want to make a privacy request? Contact us:

Gimanelli's Catering Company Phone: (877) 789-4377 Email: info@gimanelli.com

Gimanelli's Catering Company is an asset of Fresh Pulp Holdings LLC.